Implementation Support for Iowa Medicaid Enterprise (IME)

Brief Description: The IME was a completely new concept for a state Medicaid Department. The State of Iowa took a radical approach to their Fiscal Agent procurement, utilizing a "Best of Breed" approach. They needed a highly competent project management partner with extensive experience in Medicaid processing and HIPAA compliance to assist them with over 49 key activities needed to implement the IME. Through a highly competitive bidding process, the Contract was awarded to SES in April, 2004. The IME vision was to contract with up to nine independent contractors for three systems components and six service components as well as State staff that became the IME, a fully functional Medicaid Department collocated under one roof starting in Fiscal year 2006 (July 1, 2005).

SES was 100% responsible for the establishment of the IME EPMO, including the development of policies, procedures and metrics regarding performance measurements, Independent Verification and Validation (IV&V) activities, the Business Rules Extraction Project, and the Workflow Logical Definition Project. Serena Team-Trak was used to track issues from inception through resolution.

Highlights/Benefits: All contract services were delivered on schedule and within budget with a quality rating that met or exceeded the contract, with no degradation in performance or customer satisfaction.


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